We recently blogged about the importance of managing your Google My Business page (which is also linked to your Google Maps listing) but one thing that is often forgotten is to also update and manage your Apple Maps listing.
Do my customers use Apple maps?
Many apps and sites use Apple Maps for directions by default, or some users just prefer to click on the Apple Maps icon on their iPhone.
In either case, if your listing isn’t up to date you might find you have some unhappy clients or customers who have been inconvenienced by going to the wrong address or not being able to find you at all within the Apple Maps app.
Christchurch businesses should be most aware of the need to update their Apple Map listing due to the number of moves that many businesses have had since the 2010 earthquakes.One look at the Apple Maps app makes it very apparent that many companies have never updated their listings, as you can see from the screenshot below. In some cases, companies may even have multiple locations listed because old listings have never been removed.
We have outlined below the process of either claiming and updating your existing Apple Maps listing (if you have one) or adding an Apple Maps listing for your business (if you don’t already have one).
How do I claim my Apple maps listing?
Before starting, ensure that whoever is doing this task has an existing Apple ID – which means they need to be an iPhone or iPad owner who has set up their Apple ID on their account.
Then head to https://mapsconnect.apple.com/ and start the process. First step is to Sign In using your Apple ID, or create an Apple ID if you don’t already have one.
Choose the language for your listing and communications from Apple regarding your listing.
Find and claim your business listing. Use the Search bar to look for your business with the current or any previous addresses. If it comes up in the list, click on it to move forward and make any updates.
Click the blue “claim this place” button to claim your business.
If your business doesn’t show up on the list of options, then you can choose the Add Place option at the top right of the screen.
Enter or update your business details.
Note: If you have found multiple listings for your business, change the place status for the incorrect listings to “moved or closed”. As an example, when we reviewed Apple Maps some months ago, hairyLemon had listings for the last three locations where the business had been as well as our correct current address. This seems to be very common and is extremely confusing to your customers, suppliers and anyone else who wants to visit your premises.
You should then be able to submit the listing for review and have it updated on Apple Maps.
Once you have completed the steps in the business details part of the process, Apple will want to verify the phone number you have used in your listing. You can choose to skip this step for now or you can verify it straight away if you are able to answer the phone immediately. You do have the option to add an extension line for the verification call if needed.
Apple will call and provide a 4 digit code which then needs to be entered so you can submit your listing for review.
Once you have submitted the listing, you can go to My Places at the top right of the screen and check to see if there are any issues with the listing. Alerts will show here of any corrections the system needs you to make.
These may include your address details, the categories you have chosen etc. If you make the corrections and then find that Apple is still showing alerts, you may need to request a manual review of your listing.
You can do this by replying to the notification email you will have received to the email address linked to your Apple ID, or within the mapsconnect website where you can respond as well. A manual review may take a day or more to be approved.
Once it has been approved, your listing should now show up on Apple Maps and any old listings that you have marked as moved or closed should be removed.
If you ever need to edit any aspect on your listing, or add more locations, just log back into your account and follow the same process, or go to your existing listing, click on the name of the business and you can edit the relevant areas.
If you would like help with setting up, editing or managing your Apple Maps listings, feel free to get in touch. We are happy to manage these for our clients.